FREQUENTLY ASKED QUESTIONS

If you have a question about our store, please refer to the FAQ page on our Emporio Coco site.

IS MY PERSONAL INFORMATION SAFE?

Absolutely. We take the security of your personal data very seriously. We comply with NZ privacy law, which is comparable with other Western nations’ laws on privacy. We never sell mailing lists or pass your information to other companies. Here is the link to our privacy policy.

Please contact us if you need to know what information we hold about you, or you need to correct it (for example if your address or phone number changes).

DO YOU ACCEPT GUEST POSTS ON YOUR BLOG?

Yes! We’re happy to accept guest posts which fit our criteria, values and vibe. We’re particularly keen to feature posts from travellers with personal challenges – such as wheelchair users, unsighted or partially-sighted travellers – as we want to know what it’s like for you. Please see our guest posts page for details.

HOW DO I MAKE A COMPLAINT?

We are an ethical company and our aim is to provide excellent service to our customers. If at any time you are not happy with our service, please write to carole@coconutlands.com or to the address given on our Contact us page. We promise to deal with your problem sympathetically, speedily and confidentially, and we will work with you to achieve a resolution that satisfies you.

GOT ANOTHER QUESTION?

We’ll be happy to help! Email us at info@coconutlands.com or complete the form on our Contact us page.