shipping policy

Coconut Lands ships to addresses in the United Kingdom.

SHIPPING TIMES 

Our point of difference is that all our products are hand-made to order. This means that delivery times can be a little longer than you may be used to from online stores. Our makers typically need 1-6 working days to make the product. Delivery is then in the hands of our shipping companies and couriers. Delivery services can take longer during busy holiday periods. Unfortunately we have no control over this. Where available, customers can choose to pay for expedited shipping.

Shipping times also vary depending on the customer’s location, the supplier’s location and international conditions. Most normal shipping times range from 3 to 14 days, but we cannot guarantee shipping times. Customers ordering from our store must agree to accept this situation as it is beyond our control.

In most cases, goods are sent directly from our supplier to the customer. We work with suppliers in the UK and Europe.

Further information is given on individual product pages. We regret that some goods cannot be sent to PO Box addresses or military addresses – please refer to shipping information on individual product pages for details.

SHIPPING CHARGES 

Standard shipping costs are included in our product prices.  We may be able to offer expedited shipping at extra cost – please contact us if you are interested in this..

If a customer needs to return a product and Coconut Lands has accepted the return according to our refunds and returns policies, we will refund all shipping costs as well as the original cost of the item.